An App For High Standards

DB Chauffeur Service

Deutsche Bahn provides a chauffeur service to high ranking business clients. Their customers used to book via phone call, employees arranged the trips. Now, the entire process has been digitalized.

We assisted Deutsche Bahn with consultations and concept ideas and developed a lean web-application for their initial launch. This collaboration transformed into a full-fledged and comprehensive booking app.

Service À La Uber

Today customers use the app to conveniently book rides. Agents automatically receive an email containing all relevant data in order to manage drivers and vehicles accordingly.

Agents have access to a digital and comprehensive Backoffice. Drivers use a mobile app and receive requests for rides via push notification, which they can accept with one swipe. At the beginning of the digitalization process, our web application set the course for the future.

Features

• Booking directly via app – making phone calls obsolete
• Plan trips with several stopovers using the planer
• Simple information concerning vehicle class, luggage and special requests
• Calculating an individual tarif

The Future Is Digital

We developed a web app with manageable cost, to answer some of DB’s questions: Are customers going to accept the switch from manual to digital booking? What kind of challenges does the digitalization of this kind of service pose?

We were able to gather insightful feedback on the market – the ideal basis to further advance effective digitalization.