The Amazon voice-controlled device Echo Dot is now available in Germany as well – as is Amazon's digital assistant Alexa. Via hands-free voice-control Alexa is able to regulate thermostats, add things to your shopping list or read out the weather report. We taught Alexa to book a shared-car.

WE ARE HEADING PAST THE AGE OF SMARTPHONES

Our Ambition: Today's most digital services are optimised for smartphone use. In the near future users will act independently from any devices. They are looking for services that work smoothly from a smartphone, smart-watches or via Amazon's digital assistant Alexa. So we provided Alexa with a skill (that's how apps are called in Alexa's kind of universe). She is supposed to book a car-sharing service on voice-demand of a user. “Alexa, book a car”.

ALEXA, BOOK ME A CAR!

A use-case example: You want to book a car today at 8 am, from A to B, and you need the car for about 2 hours. So, you don't even need to get out of bed to grab your smartphone. You just tell your digital assistant via voice-control: “Alexa, book me a car!”

“Done, your car is booked.” That is the future.

"DONE, YOUR CAR IS BOOKED:"

That is how it works: We have developed an extension for the back-end of car-sharing services – including a server component. This way, enqiries can be accepted, handled and replied to by Amazon's digital assistant Alexa. Our software is a link between both services, which users won't even notice. They will just get a response from Alexa, saying something like: “Done, your car is booked.” 

WHAT ARE PROMISING USE CASES?

The challenge: An app has many functions. Not all of them offer voice-control. Hence it is important to find out which use cases are relevant, which of them are head and front? To answer this question, the conceptual design and implementation were run simultaneously. In the long run this is a seminal technology, and so far there is little experience.  

HOW CAN WE SUPPORT YOU?

Let us built the future together and equip Alexa with more new skills, so that words will fail your customers (for a moment that is). Booking a hotel room, ordering a pizza – lots of things are possible via voice-control. We are looking forward to your call at
+49 221 27225945 or your E-Mail to  .